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Lost Access to Your Account?Updated 10 months ago

If you lose access to your account or wallet, sadly there isn't much we can do to restore access to your account due to the decentralized nature of the project and it being Web3.

You won't be able to delete your account, if you get a new device, your old vehicle will still be paired with the old device, so be careful not to lose access to your account. Make sure to save your secret key in a safe place. We are not responsible for any lost accounts.

We are very limited on where we can assist on the Web3 side of things. When you sign transactions, you own the transaction. We cannot forcefully unpair your VIN # because it is connected to the blockchain.

This is just like how MetaMask is unable to recover your wallet if you lose access to it.

In summary, if you lose access to your account with anything paired to it, you lose access to anything paired on the blockchain. This would mean that if you did not unpair your device before deleting your vehicle, you would not be able to unpair the vehicle's VIN number.

If you use Rainbow please see this link for further information: https://learn.rainbow.me/protect-your-wallet

If you use MetaMask please see this link for further information: https://support.metamask.io/hc/en-us/articles/360059952212

If you have any additional questions or comments please send us an email to: [email protected]

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