For more information on our return policy, click here.

All returns must be postmarked within fourteen (14) days of the Product delivery date. All returned items must be in new and unused condition, with all original labels attached. Return orders may be canceled at any point prior to shipping. To view our full return policy <a href="https://shop.dimo.zone/pages/return-policy" rel="noopener noreferrer" target="_blank">Click Here</a>.

Return Policy

For more information on our warranty policy, click here.

DIMO honors a twelve (12) month warranty on the DIMO Data Device from the point of delivery, in case of defect when there is no software fix available. For this policy, a software fix is defined as any change to the existing software and/or hardware configuration by a software update or an over-the-air (OTA) update to restore the functions as specified by the DIMO Data Device. For our full warranty information click <a href="https://shop.dimo.zone/pages/return-policy" rel="noopener noreferrer" target="_blank">here</a>.

Warranty Information

For information on our stance on 3rd party sellers, click here.

DIMO can&#x2019;t guarantee support for pairing or offer a warranty, refunds, or replacements for devices purchased from 3rd party marketplaces. First and foremost, even if the box appears to be unopened, there&#x2019;s just no guarantee that the device hasn&#x2019;t been tampered with or used before.

3rd Party Seller Support

Please note: the DIMO Macaron and DIMO AutoPi are currently backordered. Estimated delivery dates for new orders are 5-8 weeks for Macaron and 8-12 weeks for AutoPi.We strive to deliver your device as quickly as possible. Typical shipping requires 3-

Please note:&#xA0;the DIMO Macaron and DIMO AutoPi are currently backordered. Estimated delivery dates for new orders are 5-8 weeks for Macaron and 8-12 weeks for AutoPi. We strive to deliver your device as quickly as possible. Typical shipping requires 3-5 days for fulfillment plus 3-5 days in transit. DIMO AutoPi is available in the US, Canada, most of Europe, and Turkey. DIMO Macaron is available in the US, Canada, and most of Europe.

How Fast Can I Get My Order?

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What is $DIMO?

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Is DIMO Just for New or Electric Vehicles?

What Cars Are Compatible With DIMO?

Why Don’t Older Cars Work if They Have an OBD2 Port?

I Have Connected My Vehicle and I Am Not Seeing a Lot of Data?

Add A Vehicle

Connect to SmartCar

Share Your Car With Someone

Who Is Paying for the Cell Costs

What Happens if I’m Driving in an Area Without Cellular Reception?

Will It Drain My Car Battery?

Supported Countries

Moving Data Miners To Another Vehicle

How To Transfer Your Device to a Different Account?

Delete an Integration

Why Is My Device In Pending?

Do I Need To Connect To Bluetooth Each Time?

What Do The Lights Mean?

Do I Need My Phone On The Whole Time?

Bluetooth PIN Request On Android

Bluetooth Pairing Guide

Is It Always Powered On?

Can I Use It To Turn My Car On?

Reading Error Codes With AutoPi

DIMO Smart Hub Tech Specs

DIMO Autopi

How often does the Macaron send data when connected to the Helium Network?

What data will I see in the Mobile App with DIMO Macaron?

What are DIMO Rewards and how do they work with the DIMO Macaron?

What is the cost of the device?

How big is the Macaron?

Can we connect a DIMO Macaron and the DIMO AutoPi at the same time?

Will you support cars older than 2008 with the DIMO Macaron?

How do I install the DIMO Macaron?

How will I know if the DIMO Macaron is sending data?

Do I have to have my phone in the car with me to use the DIMO Macaron?

What happens if I am outside of Helium network coverage?

Does the device come with an extension cable?

What happens if we are in an area that does not have helium lorawan?

What is the Helium network? (clean up if needed)

Power Consumption and Sleep Modes of the DIMO Macaron

Macaron Lights

What does the DIMO Macaron Button Do?

DIMO Macaron

Devices

How To Transfer My Assets To A Different Account / Wallet?

Transferring Assets

Limited Vehicle Data

Why Do I See Very Little Or No Vehicle Data, Even After Driving?

DBC Codes

Update Your Device

How Can I Add A DIMO Miner After Connecting With SmartCar?

How Do I Know I'm Having Connectivity Issues?

Data Miner

How To Set a Privacy Zone

Rewards – How To Get Them, How They Are Calculated

What Are Marketplace Rewards?

When Do Rewards Go Out?

How To Bridge the Token

Sharing Your Referral Code

Claiming A Referral Bonus

How Can I Earn $DIMO?

Rewards & Bonuses

Ecosystem Partners and Rewards

MarketPlace

View Your Vehicle ID in Your Wallet

Using the Native Wallet

View $Dimo in Wallet

Export Your Seed Phrase/Secret Key

What Kind Of Wallet Do I Need To Connect To Dimo?

Can I Connect My Coinbase Or Other Exchange Account?

Can I Use A Hardware Wallet With Dimo?

Where Can I Learn More About Various Types of Wallets?

Check Your Wallets for Smooth Pairing

Switch From In-App to Rainbow Wallet

Switch From In-App to MetaMask Wallet

Connect Your Wallet to Dimo Mobile

Retrieving Your Wallet Public Address

Can I Change The Wallet I Have Linked To DIMO?

Wallets

Marketplace, Wallets & Rewards

DIMO Mobile App

Wrong Account

Lost Access to Your Account?

Account

By Connecting To Dimo What Kind Of Data Am I Providing From My Vehicle?

If I Opt-In To Share Data With A Partner, Where Does That Data Go?

Can You Show Me The Data You’re Collecting?

How Are You Storing My Information?

Can I Delete My Data At Any Time?

Who Will Dimo Sell Data To?

Am I Providing Access To Any Cameras In The Car?

How Do You Validate the Data?

Privacy

Account & Privacy

DIMO AutoPi Installation Instructions

DIMO Macaron Installation Instructions

Connecting your Tesla to DIMO

Installation & Setup

Truck/Semis

Trucks/Semis

Where Can I Find My Car’s OBD2 Port?

Will The Device Cause Any Issues For My Car? Is It Safe?

What Vehicles Are Supported?

How Are You Going To Get CAN Codes?

High Severity Issues

Cars

How Can the Device Help Manage My Fleet

What will the process of these services look like for a fleet owner/manager

Steps of Service for Fleets

Fleets

Vehicles

Connecting Vehicles

DIMO x AutoPI Device

Bluetooth Issues

Wallet Issues

My Device Isn’t Updating My Data

Hacked or Compromised Accounts

Troubleshooting

What is the DIMO Beta Testing Community?

Beta Testing Quick Start Guide (iOS)

Beta Testing Quick Start Guide (Android)

DIMO Mobile Beta Testing FAQ

DIMO Beta Testing Community

Updating your DIMO Macaron

Approved Reseller list