How will I know if the DIMO Macaron is sending data?Updated 8 months ago

If you're unsure whether your DIMO Macaron is actively sending data, here are a few ways to check and troubleshoot: 

✅ 1. Check Your App for Connection Status 

Open the DIMO Mobile app and go to the Garage tab. 

• Tap on your vehicle. 
• Look for the "Last Connection" timestamp under the vehicle name. 

⚠️ Note: If you're using a SmartCar connection alongside the DIMO Macaron, this timestamp might reflect that integration instead of the Macaron. 

To verify the Macaron specifically:

• From the vehicle page, scroll down and tap Data Sources 
• Select your device from the list 
• Review the last connection timestamp, and device details

🔋 2. Check the Device Lights 

• With the vehicle powered on, the device lights should remain on. Check for a Blue and Red/Green light. 
• If the lights turn off shortly after, the vehicle battery may be low, causing the Macaron to enter sleep mode. 

To reset the sleep timer: 

1. Unplug the Macaron for at least one full minute 
2. Plug it back in while the vehicle is powered on and in an area with good Helium coverage

📡 3. Confirm Helium Network Coverage 

The Macaron requires Helium hotspot coverage to send data. If it doesn’t detect a hotspot for a while, it may go into sleep mode. 

• Visit https://world.helium.com/en/iot/hotspots to check coverage in your area 
• Green hexagons on the map represent active Helium hotspots 

Make sure you’re driving through areas with Helium coverage and that the drive is long enough for the Macaron to complete a data upload.

🛠️ Still having trouble? 

If you think your Macaron is still not sending data, contact our support team at [email protected] and include: 

• Your vehicle’s VIN 
• A photo of the device's serial number 
• Your vehicle's battery level, if you know it 
• Your order number for the device

We’ll take a closer look and help you get connected.