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Wallet IssuesUpdated 10 months ago

Wallet Issues 

Mismatched connected wallet 

This means that you have connected a wallet to the DIMO app before, and the one you are trying to use for pairing is not that wallet. Your options are: 

  1. Switch to the originally connected wallet. The app shows you in the orange box the "Registered Wallet." 
  2. Contact [email protected] to switch the connected wallet you have.

Registered wallet in the DIMO App.

Mismatched wallet user is attempting to connect.

Stuck claiming AutoPi ID, Vehicle ID, or Pairing 

If you get stuck on this step or any steps that involve transfers or links, you are probably using an external MetaMask wallet to sign txs, and that wallet has timed out. 

MetaMask autolock is usually set to 30 seconds, so it will close during the process. You can set it to longer so that it does not close when connecting to DIMO.

Inside of MetaMask, go to Settings >Security & Privacy > Auto-lock 

Other issues could be: 

  • Ensure you are not connected to a VPN. If so, turn it off. This can interfere with WalletConnect. 
  • Make sure you're in a place with good cell reception - connectivity is essential.

Proceed or 'Sign' buttons unresponsive 

We recommend you manually switch back to your wallet application and this should allow you to continue through the flow.

Unresponsive proceed button when trying to connect wallet.

Manually switch to your wallet application.

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