For more information on connecting vehicles via hardware or software, click here.

Connect with a Hardware Device:To deliver on the Progressive Decentralization plan for the project, Digital Infrastructure Inc.&#xA0;(the first company building on DIMO) is working with AutoPi, a distributed team of hardware engineers, and the DIMO Foundation to establish a process for funding,&#xA0;certifying, and integrating new hardware devices.&#xA0;DIMO will publish a certification process for new hardware devices as additional data markets are created,&#xA0;borrowing from and improving upon the model developed <a href="https://github.com/helium/HIP/blob/master/0019-third-party-manufacturers.md" rel="noopener noreferrer" target="_blank">by Helium</a>.The reference design will be available to any 3rd party hardware device makers who wish to add additional features (like dash cams or other sensors) and/or produce their own devices capable of mining $DIMO by providing data.&#xA0;Existing open-source hardware options like <a href="https://comma.ai/compare" rel="noopener noreferrer" target="_blank">Comma.Ai</a>, <a href="http://www.jwardell.com/canserver/" rel="noopener noreferrer" target="_blank">CanServer</a>, and others will be able to integrate with DIMO after a software or firmware update, and more secure versions of those devices can be produced over time.Goals &#xA0;Build a diverse ecosystem of hardware providers (OEMs), retail/distributors, and support channels which give users the best options for taking control of their mobility data, while ensuring support for future DIMO platform features like ADAS (automated driving) and video data collection. &#xA0;DIMO solves problems for both sides of the market.&#xA0;Hardware manufacturer problems: Standardized device management software &amp; API; and distribution and supply chain support and finance&#xA0;User problems: Device certification; and performance tracking.&#xA0;Software &#xA0;&#xA0;DIMO also offers connectivity support for most drivers in supported regions who have a connected vehicle subscription. Support for Teslas is natively supported through a direct integration with the Tesla API. Support for other software connected vehicles is facilitated by&#xA0;<a href="https://smartcar.com/" rel="noopener noreferrer" target="_blank">Smartcar</a>. Users may earn additional $DIMO for connecting via software and hardware simultaneously as shown&#xA0;<a href="https://docs.dimo.zone/overview/usddimo/demand-signal" rel="noopener noreferrer" target="_blank">here</a>. This is not recommended for Tesla owners given the difficult placement of the OBD2 port.&#xA0;

Connecting Vehicles

For more information on the DIMO x AutoPi device, click here.

The First DIMO-Compatible Hardware&#xA0;To purchase a device, check out &#xA0;<a href="https://shop.dimo.zone/" rel="noopener noreferrer" target="_blank">shop.dimo.zone</a>DIMO is seeding an independent hardware ecosystem by partnering with Autopi to produce a plug &amp; play, fully integrated ARM-based open hardware product that can plug into any car made after 1988. This device will communicate with the vehicle message bus, called the CAN-BUS and extract signals information sent by the car, as well as sign it to provide authenticity to the data by signing it using the included Ethereum wallet.&#xA0;<img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-85f7ba45-35cc-4679-a67f-8d4fadfc2fd8" style="width: 832px;" class="fr-fic fr-dib">DIMO x AutoPi co-branded OBDII device and its key features Users will be able to add this hardware to their vehicle as either a primary (and only) data collection option, or layer it onto existing API connectivity options provided by the OEM.Anti-Spoofing &amp; Secure Hardware Element:To guarantee the security and authenticity of the device data being sent over the network, the data is signed by an Ethereum (or similar) wallet using secp256k1 ECDSA signing and verification. The data will be validated on receipt and checked against historical data from the device, and other meta-information contained in the payload.&#xA0;DIMO x AutoPi miners Leverage a secure element in the hardware used to collect the data directly from vehicles. The TEE environment provided by <a href="https://www.arm.com/why-arm/technologies/trustzone-for-cortex-a/tee-reference-documentation" rel="noopener noreferrer" target="_blank">modern arm processors</a> will be used to protect against spoofing and provide a future proof location for executing transactions on the device itself as the vehicle becomes a larger compute platform that can execute Solidity code locally on the device.

DIMO x AutoPI Device

If you are stuck on the Bluetooth connection process, we recommend that you contact support@dimo.zone

Bluetooth Issues&#xA0;If you are stuck on the Bluetooth connection process, we recommend that you book a call with <a data-fr-linked="true" href="mailto:support@dimo.zone">support@dimo.zone</a>.&#xA0;<a href="https://calendly.com/d/drm-89h-kbx/install-support-call?month=2023-02" rel="noopener noreferrer" target="_blank">Book a call here</a>.<img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-d97b40bb-765f-498f-8b69-bcdb3e6c45e7" style="width: 300px;" class="fr-fic fr-dii">

Bluetooth Issues

Having issues with your wallet? Click here for troubleshooting tips.

Wallet Issues&#xA0;Mismatched connected wallet&#xA0;This means that you have connected a wallet to the DIMO app before, and the one you are trying to use for pairing is not that wallet. Your options are:&#xA0;<ol><li>Switch to the originally connected wallet. The app shows you in the orange box the &quot;Registered Wallet.&quot;&#xA0;</li><li>Contact <a data-fr-linked="true" href="mailto:support@dimo.zone">support@dimo.zone</a> to switch the connected wallet you have.</li></ol><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-c2747646-adc3-4b68-ac40-2a0229a7c4d6" style="width: 300px;" class="fr-fic fr-dii">Registered wallet in the DIMO App.<img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-719b43a9-df53-49c4-8974-3131b482ffe3" style="width: 300px;" class="fr-fic fr-dii">Mismatched&#xA0;wallet user is attempting to connect.Stuck claiming AutoPi ID, Vehicle ID, or Pairing&#xA0;If you get stuck on this step or any steps that involve transfers or links, you are probably using an external MetaMask wallet to sign txs, and that wallet has timed out.&#xA0;MetaMask autolock is usually set to 30 seconds, so it will close during the process. You can set it to longer so that it does not close when connecting to DIMO.Inside of MetaMask, go to Settings &gt;Security &amp; Privacy &gt; Auto-lock&#xA0;Other issues could be:&#xA0;<ul><li>Ensure you are not connected to a VPN. If so, turn it off. This can interfere with WalletConnect.&#xA0;</li><li>Make sure you&apos;re in a place with good cell reception - connectivity is essential.</li></ul><img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-d663d518-9f98-4016-a2bd-d872ca9ea273" style="width: 300px;" class="fr-fic fr-dii">Proceed or &apos;Sign&apos; buttons unresponsive&#xA0;We recommend you manually switch back to your wallet application and this should allow you to continue through the flow.<img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-074d3298-c4a4-4a83-a1f5-d58d3d09cd35" style="width: 300px;" class="fr-fic fr-dii">Unresponsive proceed button when trying to connect wallet.<img src="https://uploads.gorgias.io/r1WE86rbjRe6J4Mv/undefined-a21bdafb-891a-4392-8686-48db21b335e3" style="width: 300px;" class="fr-fic fr-dii">Manually switch to your wallet application.

Wallet Issues

Having issues with your device qualifying for rewards? Click here.

<div data-virtualparent="true" id="isPasted"><div data-rnwr1730-1777fci="true" data-rnwr700-1777fci="true"><div data-key="d99e052ad40d411bb7eb736e3a71e12d"><div data-block-content="d99e052ad40d411bb7eb736e3a71e12d"><div id="isPasted"><div><div><div>Try these steps to help troubleshoot your connectivity issues:</div></div></div></div><div><div><div><div><ul><li>Check your App. Log in &gt; Click the Rewards Button on the bottom menu, and check if the car is labeled Qualified </li><li>Check your Cables. Check to make sure the device is still connected. If you&apos;re using an extension cable check the connections on both sides</li><li>Power cycle your device. Unplug it and plug it back into the vehicle. This is often enough to fix the issue. &#xA0;</li><li>Check AutoPi Lights. Next time you get in your car, check to make sure the Blue and Green lights both come on (they can take ~1-2mins to come on after the car starts)</li><li>Go for a Drive. After your next drive, check the vehicle qualification again.</li></ul></div></div></div></div></div></div></div></div><div data-virtualparent="true"><div><div><div></div></div>If you still do not see your device as qualified in your DIMO mobile app, email <a href="mailto:support@dimo.zone">support@dimo.zone</a> for assistance in getting your issue resolved.&#xA0;</div></div><div data-virtualparent="true"><div data-rnwr1730-1777fci="true" data-rnwr700-1777fci="true"><div data-key="2125553f597c4da2ab2ebc70c18ae24a"> </div> </div></div><div 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data-virtualparent="true"><div data-rnwr1730-1777fci="true" data-rnwr700-1777fci="true"><div data-key="259ccfafd1fa43e48a17e09c4d5b2175"><div data-block-content="259ccfafd1fa43e48a17e09c4d5b2175"> </div></div></div></div>

My Device Isn’t Updating My Data

Having issues with pairing via bluetooth? Click here.

If you&apos;re having trouble setting up Bluetooth pairing with your AutoPi, follow these diagnostic steps:<ol><li>Ensure that you&apos;ve plugged your AutoPi device into the OBD2 port and have waited at least 30 seconds for it to fully power on. Check that you see a solid blue light and a blinking green light.</li><li>Launch the DIMO mobile app, log in to your account, and navigate to the home screen. If you&apos;ve already added a vehicle, you should see it listed. Look for an orange banner asking you to complete the pairing process.</li><li>Ensure that you&apos;ve successfully completed all wallet-connect sessions and have advanced to the Bluetooth pairing steps.</li></ol>If the device is already paired:<ol><li>If you&apos;ve previously connected to the DIMO device during pairing but had to restart the process and now your app can&apos;t find the DIMO device, go to your phone&apos;s Bluetooth settings and forget the device.</li><li>Return to the DIMO app and retry pairing.</li></ol>If Bluetooth devices are found but AutoPi is not:Do not leave the Bluetooth pairing screen on the DIMO mobile app. Instead, unplug the device, wait for it to fully boot (30 seconds with a solid blue light and flashing green light), then hit the retry button in the DIMO app.If no Bluetooth devices are found:<ol><li>On an iPhone, go to your phone&apos;s settings, scroll down or search for the DIMO Mobile app, click on it, and verify that Bluetooth permissions are enabled.</li><li>On an Android, go to your phone&apos;s settings, scroll down to apps, search for the DIMO Mobile app, click on it, and verify that Bluetooth permissions are enabled.</li><li>If you still can&apos;t find the AutoPi after enabling Bluetooth in your app settings, download a Bluetooth Low Energy scanner app on your phone to see if the AutoPi can be found.</li><li>If you&apos;re still unsuccessful, contact support and email us your barcode at <a data-fr-linked="true" href="mailto:support@dimo.zone">support@dimo.zone</a> for further troubleshooting.</li></ol>

Bluetooth Pairing Guide

To know why your device is in "Pending" click here.

<div data-virtualparent="true" id="isPasted"><div data-rnwr1730-1777fci="true" data-rnwr700-1777fci="true"><div data-key="0a8728ea080c4607bf774dc1f75195aa"><div data-block-content="0a8728ea080c4607bf774dc1f75195aa"><ol><li id="isPasted">Please ensure that the green light on your device is solid. If it&apos;s blinking, you won&apos;t be able to connect.</li><li id="isPasted">Try power cycling the device by unplugging it and plugging it back into your vehicle. This often resolves the issue. Once it&apos;s plugged back in, wait for the green light to stay solid, take a short drive in an area with good cell reception, and check if the last update date has changed.</li><li id="isPasted">Use a pin to remove the sim card from your DIMO device and insert it into your phone to check if it receives cell reception. After that, put it back into the DIMO device and confirm if the green light is now solid and if the device is updating correctly. Don&apos;t forget to take a short drive in an area with good cell reception.</li><li id="isPasted">If none of the above steps work, you can try connecting through Wi-Fi. Please reach out to us at <a data-fr-linked="true" href="mailto:support@dimo.zone">support@dimo.zone</a> for your Wi-Fi password and let us know that you&apos;ve already tried the other steps. Follow the steps in this guide once you have the password.</li></ol></div></div></div></div><div data-slate-fragment="JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJwYXJhZ3JhcGglMjIlMkMlMjJpc1ZvaWQlMjIlM0FmYWxzZSUyQyUyMmRhdGElMjIlM0ElN0IlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMjEpJTIwTWFrZSUyMHN1cmUlMjB0aGF0JTIwdGhlJTIwZ3JlZW4lMjBsaWdodCUyMG9uJTIweW91ciUyMGRldmljZSUyMGlzJTIwZ29pbmclMjBzb2xpZCUyQyUyMGElMjBibGlua2luZyUyMGxpZ2h0JTIwd2lsbCUyMG5vdCUyMGxldCUyMHlvdSUyMGNvbm5lY3QuJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlNUQlMkMlMjJzZWxlY3Rpb25zJTIyJTNBJTVCJTVEJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyYWUzZTEwMTkwMzg1NDVjNGEyZjM1ZTRjNjBkYWNkYzQlMjIlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjIyYjEwOGI2N2MxMjI0YWZkOGFiMzNkNzg5YTRmMTc3ZCUyMiU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMnBhcmFncmFwaCUyMiUyQyUyMmlzVm9pZCUyMiUzQWZhbHNlJTJDJTIyZGF0YSUyMiUzQSU3QiU3RCUyQyUyMm5vZGVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIydGV4dCUyMiUyQyUyMmxlYXZlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMmxlYWYlMjIlMkMlMjJ0ZXh0JTIyJTNBJTIyMiklMjBQb3dlciUyMGN5Y2xlJTIwdGhlJTIwZGV2aWNlLiUyMFVucGx1ZyUyMGl0JTIwYW5kJTIwcGx1ZyUyMGl0JTIwYmFjayUyMGludG8lMjB0aGUlMjB2ZWhpY2xlLiUyMFRoaXMlMjBpcyUyMG9mdGVuJTIwZW5vdWdoJTIwdG8lMjBmaXglMjB0aGUlMjBpc3N1ZS4lMjBBZnRlcndhcmRzJTIwbWFrZSUyMHN1cmUlMjB0aGUlMjBncmVlbiUyMGxpZ2h0JTIwZ29lcyUyMHNvbGlkJTJDJTIwdGFrZSUyMGElMjBzaG9ydCUyMGRyaXZlJTIwdGhyb3VnaCUyMGFuJTIwYXJlYSUyMHdpdGglMjBnb29kJTIwY2VsbCUyMHJlY2VwdGlvbiUyQyUyMGFuZCUyMGNvbmZpcm0lMjBpZiUyMHRoZSUyMGxhc3QlMjB1cGRhdGUlMjBkYXRlJTIwaGFzJTIwY2hhbmdlZC4lMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCUyQyUyMnNlbGVjdGlvbnMlMjIlM0ElNUIlNUQlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjJkODNlY2Q3OGFiOTY0YTI4OTU2MDljNWRkZTlkZTJjMyUyMiU3RCU1RCUyQyUyMmtleSUyMiUzQSUyMjI1OWNjZmFmZDFmYTQzZTQ4YTE3ZTA5YzRkNWIyMTc1JTIyJTdEJTJDJTdCJTIyb2JqZWN0JTIyJTNBJTIyYmxvY2slMjIlMkMlMjJ0eXBlJTIyJTNBJTIycGFyYWdyYXBoJTIyJTJDJTIyaXNWb2lkJTIyJTNBZmFsc2UlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJ0ZXh0JTIyJTJDJTIybGVhdmVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIybGVhZiUyMiUyQyUyMnRleHQlMjIlM0ElMjIzKSUyMFdpdGglMjBhJTIwcGluJTJDJTIwcG9wJTIwb3V0JTIwdGhlJTIwc2ltJTIwY2FyZCUyMGZyb20lMjB5b3VyJTIwRElNTyUyMGRldmljZSUyMGFuZCUyMHB1dCUyMGl0JTIwaW4lMjB5b3VyJTIwcGhvbmUuJTIwU2VlJTIwaWYlMjB0aGUlMjBwaG9uZSUyMGdldHMlMjBhbnklMjBjZWxsJTIwcmVjZXB0aW9uLiUyMFRoZW4lMjB0YWtlJTIwdGhlJTIwc2ltJTIwY2FyZCUyMG91dCUyMG9mJTIweW91ciUyMHBob25lJTIwYW5kJTIwcHV0JTIwaXQlMjBiYWNrJTIwaW50byUyMHRoZSUyMERJTU8lMjBkZXZpY2UuJTIwU2VlJTIwaWYlMjB0aGUlMjBncmVlbiUyMGxpZ2h0JTIwaXMlMjBub3clMjBnb2luZyUyMHNvbGlkJTIwYW5kJTIwaWYlMjB0aGUlMjBkZXZpY2UlMjBpcyUyMHVwZGF0aW5nJTIwY29ycmVjdGx5LiUyMFJlbWVtYmVyJTIwdG8lMjBnbyUyMGZvciUyMGElMjBzaG9ydCUyMGRyaXZlJTIwaW4lMjBhbiUyMGFyZWElMjB3aXRoJTIwZ29vZCUyMGNlbGwlMjByZWNlcHRpb24uJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlNUQlMkMlMjJzZWxlY3Rpb25zJTIyJTNBJTVCJTVEJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyOWMxYjE0YmQ5MDQwNGJjYmIxMWRlOGVkMTE0MmJmZmYlMjIlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjJjNDBmNjdlMjllMmU0NDNhYjM0YjA5ZGI1MWM4NDVjOSUyMiU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMmJsb2NrJTIyJTJDJTIydHlwZSUyMiUzQSUyMnBhcmFncmFwaCUyMiUyQyUyMmlzVm9pZCUyMiUzQWZhbHNlJTJDJTIyZGF0YSUyMiUzQSU3QiU3RCUyQyUyMm5vZGVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIydGV4dCUyMiUyQyUyMmxlYXZlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMmxlYWYlMjIlMkMlMjJ0ZXh0JTIyJTNBJTIyNCklMjBDb25uZWN0JTIwdmlhJTIwV2ktRmklM0ElMjBjb250YWN0JTIwdXMlMjBhdCUyMHN1cHBvcnQlNDBkaW1vLnpvbmUlMjBmb3IlMjB5b3VyJTIwV2ktRmklMjBwYXNzd29yZCUyMGFuZCUyMGxldCUyMHVzJTIwa25vdyUyMHRoYXQlMjB5b3UlMjBoYXZlJTIwdGFrZW4lMjB0aGUlMjBvdGhlciUyMHN0ZXBzJTIwbWVudGlvbmVkLiUyMFdpdGglMjB0aGUlMjBXaS1GaSUyMHBhc3N3b3JkJTIweW91JTIwd2lsbCUyMGZvbGxvdyUyMHRoZSUyMHN0ZXBzJTIwb3V0bGluZWQlMjBpbiUyMCUyMiUyQyUyMm1hcmtzJTIyJTNBJTVCJTVEJTJDJTIyc2VsZWN0aW9ucyUyMiUzQSU1QiU1RCU3RCU1RCUyQyUyMmtleSUyMiUzQSUyMjIzYTFiMWU5ZDgwMTQ3Y2Y4NmQ4YTAyNTIyNjJmZmM5JTIyJTdEJTJDJTdCJTIyb2JqZWN0JTIyJTNBJTIyaW5saW5lJTIyJTJDJTIydHlwZSUyMiUzQSUyMmxpbmslMjIlMkMlMjJpc1ZvaWQlMjIlM0FmYWxzZSUyQyUyMmRhdGElMjIlM0ElN0IlMjJyZWYlMjIlM0ElN0IlMjJraW5kJTIyJTNBJTIydXJsJTIyJTJDJTIydXJsJTIyJTNBJTIyaHR0cHMlM0ElMkYlMkZkb2NzLmRpbW8uem9uZSUyRmNvbm5lY3Rpdml0eS10cm91Ymxlc2hvb3RpbmclMkZjb25uZWN0LXlvdXItZGltby1kZXZpY2UtdG8td2lmaSUyMiU3RCU3RCUyQyUyMm5vZGVzJTIyJTNBJTVCJTdCJTIyb2JqZWN0JTIyJTNBJTIydGV4dCUyMiUyQyUyMmxlYXZlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMmxlYWYlMjIlMkMlMjJ0ZXh0JTIyJTNBJTIydGhpcyUyMGd1aWRlJTIyJTJDJTIybWFya3MlMjIlM0ElNUIlNUQlMkMlMjJzZWxlY3Rpb25zJTIyJTNBJTVCJTVEJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyYzkzYWM4NWY2NDg1NGIxYWExOGExMDVlNzUyOTA4ZGElMjIlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjIxMjA0MGZiODE1ODM0MWQyODM1MWIzZjk5ZDYyMGNkNiUyMiU3RCUyQyU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMi4lMjAlMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCUyQyUyMnNlbGVjdGlvbnMlMjIlM0ElNUIlNUQlN0QlNUQlMkMlMjJrZXklMjIlM0ElMjIwZWE1MTU0MDYyNmQ0OWYyYWM5MGM3ZjM3MjBjNTQ1NCUyMiU3RCU1RCUyQyUyMmtleSUyMiUzQSUyMjZlYzI3MmQzMDRiYTRjMDNhYzM0MzU0OGE3ZGExYzYxJTIyJTdEJTVEJTJDJTIya2V5JTIyJTNBJTIyYzZmY2JjNzFhNjY1NGUyZmEwMzMwY2JhOGUzZWUwMGIlMjIlN0Q=" 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Why Is My Device In Pending?

These are issues which may affect the functionality of the vehicle, or may affect the vehicle's normal operation.

These are issues which may affect the functionality of the vehicle, or may affect the vehicle&apos;s normal operation.Electrical Issues: Power drains, &#xA0;Engine Check Lights, Unexplained dashboard lights coming on, Door Locks, and other vehicle functions malfunctioning.Car Alarm Triggering: Car alarms triggering without reason, car alarms sounding off when driving, parked or at standstill/stopped.If you experience any electrical issues, remove the DIMO Miner Device from your OBD2 port to see if the same issue persists. If the issues goes away while the DIMO is unplugged, please send us an email to <a href="mailto:Support@dimo.zone">Support@dimo.zone</a> for further assistance.If you experience any alarm trigger issues please unplug the DIMO Miner Device and send us an email to <a href="mailto:Support@dimo.zone">Support@dimo.zone</a> for further assistance.

High Severity Issues

If your account was hacked and you need advice on what to do, click here.

If you suspect that your DIMO wallet has been compromised, taking immediate action is crucial to secure your account and protect your assets. Here&apos;s what you need to know and the steps to follow.How do I know if my wallet has been compromised? One of the first signs of a compromised wallet is an unauthorized transaction. To confirm whether your wallet has been compromised, you can review your wallet&apos;s activity on <a href="https://polygonscan.com/" id="isPasted" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); color: rgb(0, 86, 179); text-decoration: underline; user-select: auto; font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">Polygonscan</a>. If you encounter a transaction you did not authorize, it&apos;s a clear indicator of a security breach. What&#xA0;should I do if this just happened to me?If you&apos;ve identified unauthorized transactions or suspect your account is compromised, please follow these steps:<ol><li style="line-height: 1.5;">Create a New Wallet Address:&#xA0;You will want to create a new wallet address either on Rainbow or MetaMask. This helps secure your assets and prevents further unauthorized access to your compromised wallet.&#xA0;</li><li style="line-height: 1.5;">Transfer your assets: You can transfer your device and vehicle to the new wallet by following the instructions provided in <a href="https://support.drivedimo.com/en-US/how-to-transfer-my-assets-to-a-different-account--wallet-340661">DIMO Buddy</a>&#xA0; &#xA0;</li><li style="line-height: 1.5; font-size: 14px;">Update the wallet in your DIMO account: After transferring your Device and Vehicle NFTs over to your new wallet, you will want to go to the account tab and select &quot;update wallet,&quot; then add the new wallet you created from step 2 and your vehicles should appear again in your account.</li><li style="line-height: 1.5; font-size: 14px;">IN-APP Wallet accounts only:&#xA0;You will NOT be able to hit the update wallet button in your mobile app; you will need to make a brand new DIMO account using any email when you want. After getting to the select your wallet screen, please select &quot;external wallet&quot; and select the one to which you transferred your assets too. Once the account has been created, you can view your vehicles.&#xA0;</li></ol>How did this happen:Wallet compromises can happen through various means, including phishing campaigns, clicking on suspicious links, signing rogue transactions, and interacting with malicious websites. It&apos;s crucial to stay vigilant and practice good online security habits to minimize the risk of compromise. What else can the DIMO team do for me?Our team can take action to help secure your account further. We can blacklist the wallet address that was compromised to prevent any more tokens from being taken. What can the DIMO team NOT do?<ul><li style="line-height: 1.5;">Recovery of Tokens: We cannot recover any tokens that have been taken from your compromised wallet.</li><li style="line-height: 1.5;">Streak Level: We cannot recover your vehicle&apos;s streak level if you lose access to your wallet. This underscores the importance of proactive security measures and precautions to safeguard your assets.</li></ul>By following these guidelines and acting swiftly, you can help safeguard your assets and minimize the impact of a compromised wallet. Your security is our priority, and we&apos;re here to assist you in securing your DIMO account.

Hacked or Compromised Accounts

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Moving Data Miners To Another Vehicle

How To Transfer Your Device to a Different Account?

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What Do The Lights Mean?

Do I Need My Phone On The Whole Time?

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Can I Use It To Turn My Car On?

Reading Error Codes With AutoPi

DIMO Smart Hub Tech Specs

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How often does the Macaron send data when connected to the Helium Network?

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What are DIMO Rewards and how do they work with the DIMO Macaron?

What is the cost of the device?

How big is the Macaron?

Can we connect a DIMO Macaron and the DIMO AutoPi at the same time?

Will you support cars older than 2008 with the DIMO Macaron?

How do I install the DIMO Macaron?

How will I know if the DIMO Macaron is sending data?

Do I have to have my phone in the car with me to use the DIMO Macaron?

What happens if I am outside of Helium network coverage?

Does the device come with an extension cable?

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DIMO Macaron

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How Do You Validate the Data?

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DIMO AutoPi Installation Instructions

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Connecting your Tesla to DIMO

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Trucks/Semis

Where Can I Find My Car’s OBD2 Port?

Will The Device Cause Any Issues For My Car? Is It Safe?

What Vehicles Are Supported?

How Are You Going To Get CAN Codes?

Cars

How Can the Device Help Manage My Fleet

What will the process of these services look like for a fleet owner/manager

Steps of Service for Fleets

Fleets

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What is the DIMO Beta Testing Community?

Beta Testing Quick Start Guide (iOS)

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DIMO Mobile Beta Testing FAQ

DIMO Beta Testing Community

Updating your DIMO Macaron

Approved Reseller list