All articles

Why Is My Device In Pending?Updated 10 months ago

  1. Please ensure that the green light on your device is solid. If it's blinking, you won't be able to connect.
  2. Try power cycling the device by unplugging it and plugging it back into your vehicle. This often resolves the issue. Once it's plugged back in, wait for the green light to stay solid, take a short drive in an area with good cell reception, and check if the last update date has changed.
  3. Use a pin to remove the sim card from your DIMO device and insert it into your phone to check if it receives cell reception. After that, put it back into the DIMO device and confirm if the green light is now solid and if the device is updating correctly. Don't forget to take a short drive in an area with good cell reception.
  4. If none of the above steps work, you can try connecting through Wi-Fi. Please reach out to us at [email protected] for your Wi-Fi password and let us know that you've already tried the other steps. Follow the steps in this guide once you have the password.

Was this article helpful?