As a user, you will sign the data with your wallet and DIMO will validate the signature when data is received.

Please do the following to log out of your account:<ul><li style="font-size: 14px;">If you go to the account tab scroll down and press the log out button.&#xA0;</li><li style="font-size: 14px;">If you have an iPhone, you may need to cover your face ID as it may try to reauthorize your login.</li><li style="font-size: 14px;">Press the log out button again and then press the &quot;view different account&quot; text</li><li style="font-size: 14px;">From here, you should select the authorization method that was listed above</li></ul>

Wrong Account

If you lost access, do not worry. We can help you and guide you on how to recover your account. Click here

If you lose access to your account or wallet, sadly there isn&apos;t much we can do to restore access to your account due to the decentralized nature of the project and it being Web3.You won&apos;t be able to delete your account, if you get a new device, your old vehicle will still be paired with the old device, so be careful not to lose access to your account. Make sure to save your secret key in a safe place. We are not responsible for any lost accounts.We are very limited on where we can assist on the Web3 side of things. When you sign transactions, you own the transaction. We cannot forcefully unpair your VIN # because it is connected to the blockchain.This is just like how MetaMask is unable to recover your wallet if you lose access to it.In summary, if you lose access to your account with anything paired to it, you lose access to anything paired on the blockchain. This would mean that if you did not unpair your device before deleting your vehicle, you would not be able to unpair the vehicle&apos;s VIN number.If you use Rainbow please see this link for further information: <a href="https://learn.rainbow.me/protect-your-wallet" id="isPasted">https://learn.rainbow.me/protect-your-wallet</a>If you use MetaMask please see this link for further information: <a href="https://support.metamask.io/hc/en-us/articles/360059952212" id="isPasted">https://support.metamask.io/hc/en-us/articles/360059952212</a>If you have any additional questions or comments please send us an email to:&#xA0;<a href="mailto:Support@dimo.zone">Support@dimo.zone</a>

Lost Access to Your Account?

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What is $DIMO?

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Is DIMO Just for New or Electric Vehicles?

What Cars Are Compatible With DIMO?

Why Don’t Older Cars Work if They Have an OBD2 Port?

I Have Connected My Vehicle and I Am Not Seeing a Lot of Data?

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Share Your Car With Someone

Who Is Paying for the Cell Costs

What Happens if I’m Driving in an Area Without Cellular Reception?

Will It Drain My Car Battery?

Supported Countries

Moving Data Miners To Another Vehicle

How To Transfer Your Device to a Different Account?

Delete an Integration

Why Is My Device In Pending?

Do I Need To Connect To Bluetooth Each Time?

What Do The Lights Mean?

Do I Need My Phone On The Whole Time?

Bluetooth PIN Request On Android

Bluetooth Pairing Guide

Is It Always Powered On?

Can I Use It To Turn My Car On?

Reading Error Codes With AutoPi

DIMO Smart Hub Tech Specs

DIMO Autopi

How often does the Macaron send data when connected to the Helium Network?

What data will I see in the Mobile App with DIMO Macaron?

What are DIMO Rewards and how do they work with the DIMO Macaron?

What is the cost of the device?

How big is the Macaron?

Can we connect a DIMO Macaron and the DIMO AutoPi at the same time?

Will you support cars older than 2008 with the DIMO Macaron?

How do I install the DIMO Macaron?

How will I know if the DIMO Macaron is sending data?

Do I have to have my phone in the car with me to use the DIMO Macaron?

What happens if I am outside of Helium network coverage?

Does the device come with an extension cable?

What happens if we are in an area that does not have helium lorawan?

What is the Helium network? (clean up if needed)

Power Consumption and Sleep Modes of the DIMO Macaron

Macaron Lights

What does the DIMO Macaron Button Do?

DIMO Macaron

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Limited Vehicle Data

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DBC Codes

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Data Miner

How To Set a Privacy Zone

Rewards – How To Get Them, How They Are Calculated

What Are Marketplace Rewards?

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How To Bridge the Token

Sharing Your Referral Code

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View Your Vehicle ID in Your Wallet

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What Kind Of Wallet Do I Need To Connect To Dimo?

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Where Can I Learn More About Various Types of Wallets?

Check Your Wallets for Smooth Pairing

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By Connecting To Dimo What Kind Of Data Am I Providing From My Vehicle?

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Can You Show Me The Data You’re Collecting?

How Are You Storing My Information?

Can I Delete My Data At Any Time?

Who Will Dimo Sell Data To?

Am I Providing Access To Any Cameras In The Car?

How Do You Validate the Data?

Privacy

DIMO AutoPi Installation Instructions

DIMO Macaron Installation Instructions

Connecting your Tesla to DIMO

Installation & Setup

Truck/Semis

Trucks/Semis

Where Can I Find My Car’s OBD2 Port?

Will The Device Cause Any Issues For My Car? Is It Safe?

What Vehicles Are Supported?

How Are You Going To Get CAN Codes?

High Severity Issues

Cars

How Can the Device Help Manage My Fleet

What will the process of these services look like for a fleet owner/manager

Steps of Service for Fleets

Fleets

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Connecting Vehicles

DIMO x AutoPI Device

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My Device Isn’t Updating My Data

Hacked or Compromised Accounts

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What is the DIMO Beta Testing Community?

Beta Testing Quick Start Guide (iOS)

Beta Testing Quick Start Guide (Android)

DIMO Mobile Beta Testing FAQ

DIMO Beta Testing Community

Updating your DIMO Macaron

Approved Reseller list